1. Who we are
This website is operated by Halowow ("Halowow", "we", "us"), a family-owned halo-halo brand with its corporate office at 2F Octagon Fashion Strip Extension, Don Hilario Cruz Avenue, Brgy. San Juan, Taytay, Rizal, Philippines. We are committed to protecting your personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission.
2. Information we collect
Information you give us: your name, email address, mobile number, city or province, and anything you write in our contact and franchise inquiry forms.
Information collected automatically: device and browser type, IP address, pages visited, time spent on pages and how you reached our site, through cookies and similar technologies.
3. How we use your information
- To reply to your questions, orders and feedback.
- To review franchise inquiries and contact you about franchising.
- To improve our website, menu and service.
- To keep our website secure and prevent misuse.
- To comply with legal obligations.
4. Legal basis
We process your information with your consent (for example, when you submit a form), to respond to your request or take steps toward a franchise agreement, for our legitimate interests in running and improving our business, and where the law requires it.
5. How we protect your information
We use reasonable organizational, physical and technical safeguards, including secure connections and limited access, to protect your information from loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, but we work hard to protect your data.
6. Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our website and forms (under confidentiality obligations), with our franchise team and, for franchise inquiries, with the branch or partner handling your area, or when required by law.
7. Cookies and analytics
We use cookies and analytics tools to understand how visitors use our website and to improve it. You can block or delete cookies in your browser settings; some parts of the site may not work as well without them.
8. How long we keep it
We keep personal information only as long as needed for the purposes above or as required by law.
9. Your rights
Under the Data Privacy Act you have the right to be informed, to access, to object, to correct, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission. To use any of these rights, email halowowmain@gmail.com.
10. Third-party links
Our website links to other sites such as Instagram, Facebook, TikTok, Google Maps and delivery apps. Their privacy practices are their own; please review their policies.
11. Children's privacy
Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The latest version is always on this page with its effective date.
13. Contact us
Halowow Corporate Office, 2F Octagon Fashion Strip Extension, Don Hilario Cruz Avenue, Brgy. San Juan, Taytay, Rizal, Philippines. Email: halowowmain@gmail.com. Phone: 0915 623 7677.